30-Day Freshness & Quality Promise
We stand behind the peak freshness of every single roast and accessory. If your order arrives damaged, defective, or fails to meet our high standards, we will make it right through a rapid replacement or full refund.
1. Eligibility for Returns & Refunds
To be eligible for a return or replacement, your item must meet the following criteria:
- Roasted Coffee Beans: Due to health, food safety, and perishable goods regulations, coffee beans cannot be returned once opened. However, if your coffee arrived damaged, expired, incorrect, or spoiled in transit, we will immediately issue a replacement or refund within 30 days of delivery.
- Brewing Equipment & Accessories: Must be unused, in the original undamaged manufacturer packaging, and with all accessories, cables, filters, and manuals included.
- Defective or Damaged Goods: Any manufacturing defect or transit damage reported within 30 days is 100% eligible for immediate replacement or full refund at zero extra cost to you.
2. Step-by-Step Return Process
Initiating a return or refund request is simple and transparent:
Contact Our Desk
Send your order number and photo evidence of any damage or discrepancy via our contact desk.
Review & Authorization
Our coffee specialists review your claim within 1 to 2 business days and provide return instructions.
Refund or Replacement
Upon approval, your refund is credited back to your original payment method within 3 to 7 business days.
3. Processing & Reimbursement Timelines
Once your returned merchandise is received and inspected at our distribution warehouse, we will notify you immediately. Approved refunds are processed promptly through the initial payment channel (Credit Card, Debit Card, or Electronic Transfer). Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days.
4. Shipping Costs for Returns
If the return is due to an error on our part (such as sending an incorrect blend, incorrect grind specification, or damaged item), Cargos Coffee will provide a pre-paid return label. If the return is initiated due to personal change of mind on non-perishable equipment, the customer is responsible for standard return postage.
5. Questions or Order Issues?
If you have any questions regarding our return procedure, shipping damage, or order status, please reach out to our dedicated support team. You can also explore our delivery schedule and catalog for related details.